Apogee Electronics Product Lifecycle Definitions and Terms

End-Of-Life, EOL; A term used with respect to products, Hardware, Software or both which are produced by Apogee Electronics and supplied to customers. EOL; indicates the product is at the end of production and Apogee Electronics will cease marketing, selling or engaging in any hardware rework to sustain the product(s). There may still be “product(s)” in the WW (World-Wide) Apogee Authorized retail channel for sale to customers.     

End-Of-Sales; EOS, is a term used by Apogee Electronics to indicate the approximate final sale date of a given EOL product being available for sale by its Authorized retail representatives’ WW. Apogee Electronics will define EOS as being that date, nine months post a final channel sale, by Apogee to the World-Wide retail channel.

Legacy Product, is term used by Apogee Electronics to indicate a product has reached 5 years past the EOS (End Of Sales) date. All warranties including extended warranties (unless otherwise specified by Apogee) are no longer applicable. OS and driver development will be maintained where required by law. Apogee will repair failed units for a repair charge, dependent on product

End-Of-Service-Life, EOSL, Obsolete are terms used by Apogee Electronics to indicate the cessation of, software OS development, driver dev., technical support and-or repair. EOSL will begin Seven – 7 years from the date of End-Of-Sales; EOS. A customer may have the following options for service and/or for support for products which are EOSL

  • Apogee may, at its sole option, offer paid consultation support of products which are listed as EOL Legacy or EOSL Obsolete unless the product is under warranty.
  • If Apogee deems the product is still repairable there will be a flat fee charge plus parts, defined by product, to cover technician cost, difficulty of repair and the significant cost of parts which may no longer be in production.
  • The difficulty of repair and significant expense of parts will result in a significant increase to repair fees.
  • Apogee products which are EOSL – Obsolete, may not be repairable and-or compatible with current computers and Operating Systems.
  • If Apogee, at its sole discretion, identifies the product as no longer repairable, the customer may be offered an upgrade program. Upgrades to be defined by product (see APOGEE LIFE CYCLE GRID)

Current Products

Apogee provides technical help on operating & troubleshooting current products through Live Chat and our email ticketing system. Repair is also available for Current Products whether they are in-warranty or out-of-warranty status (repair fees apply):

  • Duet for iPad/Mac/PC
  • Element 24, Element 46, Element 88 (EOL)
  • Ensemble Thunderbolt
  • Control (hardware remote controller)
  • ClipMic Digital by Sennheiser/Apogee
  • Groove (all versions)
  • Jam 96k, Jam+
  • Mic 96k, MiC+, HypeMiC, Nite MiC
  • ONE for iPad/Mac/PC (black)
  • ONE for Mac/PC (silver), also called ONE+ONE
  • Quartet
  • Symphony I/O MkII
    • I/O Module Cards: 2x6SE, 8x8mkII, 16x16mkII, 8micpre card
    • Option Cards: Thunderbolt, Pro Tools HD, Dante+PT, & Waves SoundGrid
  • Plugins
    • Clearmountain’s Domain
    • Clearmountain’s Spaces
    • Apogee FX Rack
    • ModEQ
    • ModComp
    • Opto-3A
    • Pultec EQP-1A
    • Pultec MEQ-5

Legacy Products

Apogee provides technical help on operating & troubleshooting Legacy Products through our email ticketing system only (Live Chat help is not available). Out-of-warranty repair services are available but may have limitations:

  • Duet 2
  • Duet Firewire – (Obsolete Date: 10/1/2018)
  • Ensemble Firewire – (Obsolete Date: 10/1/2019)
  • JAM (original 48k version)
  • MiC (original 48k version)
  • ONE (original mac-only version introduced 2009)
  • Symphony 64 PCIe
  • Symphony64|Thunderbridge
  • Symphony I/O (original)
    • I/O Module cards (original): 2×6, 8×8 AES+Optical, 8×8 AES only, 8×8 Optical only, 16×16, 16AI, 16AO
  • X-Symphony
  • X-Video

Obsolete Products

924 Filter

944-G Active Filter

AD-16

AD-16X

AD-500

AD-500E

AD-1000

AD-8000

AD-8000SE

AMBus FIREWIRE

AMBus HD

AMBus digi-8+

AMBus SDIF

AMBus ADAT8

AMBus ADAT8+

AMBus TDIF8

AMBus AES

AMBus AES 8+

AMBus FiberDX

AP8AD card for Yamaha Digital Systems

AP8DA card for Yamaha Digital Systems

Apogee Clock Card for Mackie DA8B

BIG BEN

DA-500

DA-1000E

DA-1000E-20

DA-12

DA-16

DA-16X

DA-2000

FC-8 ADAT/TDIF Format Converter

F964-IV Oversampling Active Filter

MINI-DAC

MINI-ME

MINI-ME FIREWIRE

MINI-MP

PRODIGI-AES/EBU Digital Audio Format Converter

PS 1000

PS 1000E

P818-10 DC-DC Power Unit

PSX-100

ROSETTA-200

ROSETTA-800

ROSETTA AD

SYMPHONY 32

SYMPHONY MOBILE

TRAK2

UV22 Super CD Encoder

X-DIGI-Mix

X-FIREWIRE

X-HD