Will the Apogee Sennheiser AMBEO Smart Headset work with my Android Phone?
Currently, Apogee Sennheiser AMBEO Smart Headset will not work with Android phones, only with an iOS product.
Will Apogee Sennheiser AMBEO Smart Headset work on my Mac or PC?
No, Apogee Sennheiser AMBEO Smart Headset is designed with a Lightning connector to plug into any modern iPhone, iPad or iPod touch, but will not connect to a Mac or Windows computer.
How can I record audio (no video) with Apogee Sennheiser AMBEO Smart Headset?
Yes, using Apps like Apogee’s MetaRecorder or other stereo audio recording apps you can capture 3D audio without the need to record video at the same time.
How much power will it drain from my iOS device?
Very little power will be taken from your iPhone when using the headset. Apogee Sennheiser AMBEO Smart Headset is designed according to the Apple MFI specification and will not draw additional power from your device or have a major impact on battery life.
Will I get notified about Firmware/Software Updates?
Visit the App Store to download the latest Apogee Sennheiser AMBEO Smart Headset App. From the App you will be able to update the firmware of your Apogee Sennheiser AMBEO Smart Headset to ensure you have the latest features and functionality.
What is “Situational Awareness”?
Situational Awareness is a feature that allows you to control the amount of outside sounds you hear in the Apogee Sennheiser AMBEO Smart Headset. With the Situational Awareness rocker switch, you can enable Active Noise Cancellation, Transparent hearing or leave it disabled.
What is “Transparent Hearing” and how does it work?
Using the Apogee Sennheiser AMBEO Smart Headset’s built-in mics, the Transparent Hearing feature lets you hear outside sounds and create the perfect balance between your surroundings and your music. This is ideal for bikers, walkers, joggers and anyone else who wants to be aware of what is going on around them without removing their headphones.
With the free Apogee Sennheiser AMBEO Smart Headset app (available on the Apple App Store), it’s possible to select one of three Transparent Hearing presets:
- Reduce Level – when you’re in a loud environment such as a concert, this setting offers the hearing protection of earplugs but with a reduced level of surrounding sound.
- Natural Level – The level of surrounding sound is at its natural level, neither reduced or amplified.
- Amplify Level – the Surrounding sound is amplified, so you can hear every nuance.
How do I obtain the best earpiece fit?
Included in the Apogee Sennheiser AMBEO Smart Headset package are three pairs of ear adaptors to fit various ear sizes. For the best experience with your Apogee Sennheiser AMBEO Smart Headset, it’s crucial to experiment with the different ear adaptors for the best fit. The earpieces should fit in such a manner as to seal the ear canal from external sound to the same degree as if you were to block your ear canal with a finger. It’s not unusual that different sized ear adaptors work best for each ear. For some individuals, widely available foam ear adaptors provide a more reliable seal.
How can I distinguish the Left earpiece from the Right?
Look for an indication of Left or Right (L or R) on the inside of the ear hook just above the ear adaptor. When placing the earpiece into the ear canal, the hook extends behind the ear.
How can I improve the bass response?
The Apogee Sennheiser AMBEO Smart Headset’s bass response depends on the proper fit of the earpieces – see “How do I obtain the best earpiece fit?” above. With the proper earpiece fit, the bass response is full and even.
The Apogee Sennheiser AMBEO Smart Headset app (available on the Apple App Store) offers additional customization of the frequency response with its user-adjustable EQ feature.
Active Noise Cancellation isn’t canceling external noise – how can I improve it?
Active Noise Cancellation is highly dependent on the effective seal of the ear canal by properly fitting earpieces – see “How do I obtain the best earpiece fit?” above. With a proper seal, Active Noise Cancellation effectively blocks noise such as air handling rumble, airplane noise, and other continuous sounds.
How does this compare to similar products like ‘Hear” and Pioneer’s RAYZ?
Apogee Sennheiser AMBEO Smart Headset uses technology developed by the microphone and headphone innovators – Sennheiser and Digital Audio Technology pioneers, Apogee Electronics. Apogee Sennheiser AMBEO Smart Headset is the first headset for iOS devices to offer 3D audio recording.
What is your warranty policy for Apogee Sennheiser AMBEO Smart Headset?
Apogee Sennheiser AMBEO Smart Headset holds a two-year warranty from the date of purchase with valid purchase receipt from an authorized Sennheiser or Apogee dealer.