Support
IMPORTANT NOTE: We are experiencing issues with our Customer Portal. We expect to have it back online within 24 hours.
Register & Download
Register your New Product and Get Important Updates
Got a new Apogee product? Click here to register, get the latest updates, and to access any plugins or software add ons your product may include.
Download Product Software Installers and Plugins
Need to download software for your Apogee product?
Click here to access the installers for all products.
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Get Help
Get Answers - Search the Knowledgebase
The Apogee support team is constantly updating the knowledge base. There you will find answers to many frequently asked questions, troubleshooting articles, tips on recording & instructional videos.
Contact Support - Chat and Tickets
Need to speak to an Apogee rep? Tech support is free for current & some legacy products. Submit a ticket by clicking the “Contact Support” button below.
Important Issues: Interface not recognized by Apogee Software
macOS 10.13 High Sierra and up – During Apogee software installation, Allow button must be clicked in Mac System Preferences > Security & Privacy
Select Your Product
Click on your Apogee product to access software installer downloads, user’s guides and other support information.
Symphony Desktop
Duet 3
Duet | macOS/iOS/Windows
Quartet
Symphony I/O Mk II
Ensemble
ONE | macOS/iOS/Windows
Element Series
HypeMiC
MiC+
Jam+
Groove
MiC 96k
MiC
Jam 96k
Legacy Products
Duet 2
2013
Symphony 64
2013
Symphony I/O
2010
Jam
2010
GiO
2009
ONE
2009
Duet FireWire
2007
Ensemble FireWire
2006
Other Legacy Products
