Duet Support

Contact Apogee Tech Support – Chat and Email Response

Need to speak to an Apogee rep? Tech support is free for current & some legacy products only. Speak to an agent via live chat in the lower right corner of your screen (during chat hours), or submit a ticket through the above form.

Get Answers Now – Search the Apogee Knowledgebase

The Apogee support team is constantly updating the knowledgebase. There you will find answers to many frequently asked questions, troubleshooting articles, tips on recording & instructional videos.

Duet for Mac/PC/iOS

Duet User’s Guide for Windows

Download

Optimizing Windows 10 for Apogee USB Interfaces ONE, Duet, Quartet

Download

Windows – LatencyMon Guide (Windows 10 users only)

Download

Duet for iPad & Mac QuickStart Guide

Download

Duet for iPad & Mac User’s Guide

Download

Important note about connecting Duet to iOS Devices

The Apple Lightning to USB Camera Adapter and generic USB-Lightning adapters will not correctly connect Duet with iOS devices.  

Using Duet with iOS devices requires the Apogee Duet Lightning cable which you can buy here.

Buy Cable

Select your product

Duet for Mac/PC/iOS

duet-for-ipad-mac

Duet 2

duet2

Duet FireWire

duet-firewire

Ensemble

ensemble

Ensemble Thunderbolt

GiO

gio

JAM

jam

JAM 96k

jam96k

MiC

mic

MiC 96k

mic

MiC Plus

ONE for iPad & Mac

one-ios

ONE for Mac

one-silver

ONE

one-mac

Quartet

quartet

Symphony I/O MK II

siomk2

Symphony I/O

sio

Element Series

element-series-support

Groove

Groove-180x78

Symphony 64 | ThunderBridge

thunderbridge

MetaRecorder

metarecorder-icon

Legacy Products

See All Legacy Products

More about Duet

Get answers now in the
Apogee Knowledgebase

Have a Question?
Ask an Apogee Expert

Find a Dealer with the
Apogee Dealer Locator

Shop for Apogee Products and Accessories