Legacy Product Support

Contact Apogee Tech Support – Chat and Email Response

Need to speak to an Apogee rep? Tech support is free for current & some legacy products only. Speak to an agent via live chat in the lower right corner of your screen (during chat hours), or submit a ticket through the above form.

Get Answers Now – Search the Apogee Knowledgebase

The Apogee support team is constantly updating the knowledgebase. There you will find answers to many frequently asked questions, troubleshooting articles, tips on recording & instructional videos.

AD-16

AD-16X

AD-8000

AMBus FireWire

AMBus HD

Big Ben

DA-16

DA-16X

Duet 2

Duet FireWire

Ensemble (FireWire)

MiC

Mini-DAC

Mini-Me

Mini-Me FireWire

Mini-MP

PSX-100

Rosetta 200

Rosetta 800

Rosetta AD

Symphony 32

Symphony 64 PCIe

Symphony I/O (first generation)

Symphony Mobile

Trak2

X-Digi-Mix

X-FireWire

X-HD

X-Symphony

X-Video

Legacy and Obsolete Product Policy

AD-16

AD-16 User’s Guide

Download

Analog 8 IN Pinout

Download

Analog 8 OUT Pinout

Download

AES OUT Pinout Diagram

Download

Connecting AD/DA 16 and 16x with Digi 192

Download

Connecting AD/DA 16 and 16X with MOTU 2408 mkIII

Download

AD-16X

Downloads

AD-16X Firmware v. 2.03

Download

Apogee Midi Updater v. 1.26

Suitable for all AD-16X serial numbers
Firmware and Read Me included

Download

Apogee Updater XP v. 1.08

Mac OS X 10.9 only

Download

Documentation

Search the Knowledgebase for more info

AD-8000

AD-8000 User’s Guide

Download

Analog 8 IN Pinout

Download

Analog 8 OUT Pinout

Download

AES 8 IN Pinout

Download

Search the Knowledgebase for more info

AMBus FireWire

AMBus FireWire User’s Guide

Download

AMBus HD

AMBus HD User’s Guide

Download

Big Ben

Big Ben User’s Guide

Download

Using Big Ben with Pro Tools (without a Sync I/O)

Download

Big Ben Termination : How and Why

Download

Search the Knowledgebase for more info

DA-16

DA-16 User’s Guide

Download

Analog 8 OUT Pinout

Download

Connecting AD/DA 16 and 16x with Digi 192

Download

Connecting AD/DA 16 and 16X with MOTU 2408 mkIII

Download

DA-16X

Downloads

DA-16X Firmware v. 2.07

Download

Apogee Midi Updater v. 1.26

Suitable for all DA-16X serial numbers
Firmware and Read Me included

Download

Apogee Updater XP v. 1.08

For Mac (works for Unitor 8)

Download

Search the Knowledgebase for more info

Ensemble (FireWire)

Mini-DAC

Mini-DAC User’s Guide

Download

Mini-DAC/Mini-Me: Connecting to MBox

Download

Mini-DAC: Connecting to Digi 002

Download

Read Me: USB Compatibility and Setup: Panther-G5

Download

Mini-Me

Downloads

Apogee USB ASIO Driver v. 0.9.1

This driver is required for Cubase SX, Nuendo 2.0 and Digital Performer 4.0. Mac OS 10.2.3 and up

Download

Apogee USB ASIO Driver v. 2.0.9

For Mac OS 9.x

Download

Apogee USB ASIO Driver v. 2.50

Windows 98SE, Me, 2000 and XP

Download

Documentation

Mini-Me FireWire

Downloads

Mini-Me FireWire Driver

For Windows XP v. 2.11

Download

Documentation

Mini-MP

Mini-MP User’s Guide

Download

PSX-100

PSX-100 User’s Guide

Download

PSX-100: 88.2-96kHz/Pro Tools

Download

Rosetta 200

Rosetta 200 User’s Guide

Download

Search the Knowledgebase for more info

Rosetta 800

Rosetta 800 User’s Guide

Download

Rosetta 800 to RME 9652

Download

Rosetta 800 to MOTU 896, 828 mk III

Download

Rosetta 800 to Digidesign Digi 192

Download

Rosetta 800 to Digi 002 & 001

Download

Analog 8 IN Pinout

Download

Analog 8 OUT Pinout

Download

AES 8 IN Pinout

Download

Search the Knowledgebase for more info

Rosetta AD

Rosetta AD User’s Guide

Download

Symphony 32

Downloads

Current Symphony PCI-E Software Installer

Compatible with Snow Leopard 10.6.7 and OS 10.5.8
Not compatible with Mac OS 10.6.8
Includes Maestro v. 1.9.18

Download

Previous Symphony PCI-E Software Installer

Compatible with Mac OS 10.5.0 to 10.5.7
Includes Maestro v. 1.6.23

Download

Previous Symphony PCI-E Software Installer

Compatible with Mac OS 10.4.11
Includes Maestro v. 1.6.23

Download

Documentation

Symphony 64 PCIe

Downloads

CURRENT VERSION:

See Symphony I/O section for Symphony System download

Symphony 64 Software Installer

DO NOT INSTALL WITH SYMPHONY I/O.
USE SYMPHONY I/O SOFTWARE INSTALLER ONLY
Compatible Mac OS 10.5.8 thru OS 10.6.8
Includes Maestro v. 1.9.18

Download

Previous Symphony 64 Software Installer

Compatible with Mac OS 10.4.11 and 10.5.3 to 10.5.8
Includes Maestro v. 1.7.25

Download

Documentation

Symphony I/O (first generation)

Downloads

CURRENT VERSION:

See Symphony I/O section for Symphony System download

Documentation

Symphony Mobile

Downloads

CURRENT VERSION:

See Symphony I/O section for Symphony System download

Symphony Mobile Software Installer

Compatible with Snow Leopard
Includes Maestro v. 1.9.18

Download

Symphony Mobile Firmware

Download

Previous Symphony Mobile Software Installer

Includes Symphony Mobile driver v1.0.5 and Maestro v 1.6.23

Download

Symphony Mobile CS Release

This CS release corrects a specific issue that occurs with some Late 2008 (and later) MacBook Pros.

Download

Documentation

Trak2

Trak2 User’s Guide

Download

Analog 8 IN Pinout

Download

Analog 8 OUT Pinout

Download

AES 8 IN Pinout

Download

Trak2 Optional DAC Installation

Download

Trak2 EPROM Upgrade Documentation

Download

X-Digi-Mix

X-Digi-Mix User’s Gude

Download

X-FireWire

Downloads

X-FireWire Firmware for Mac: Rosetta 200 Rev E

Includes X-FireWire Firmware, X-FireWire Updater, X-FireWire User’s Guide, Maestro Software and Read Me

Download

X-FireWire Firmware for Windows: Rosetta 200 Rev E

Firmware Install for Windows XP

Download

X-FireWire Firmware for Mac: DA-16X Rev E

Includes X-FireWire Firmware, X-FireWire Updater, X-FireWire User’s Guide, Maestro Software and Read Me

Download

X-FireWire Firmware for Windows: DA-16X Rev E

Firmware Install for Windows XP

Download

X-FireWire Firmware for Mac: AD-16X Rev E

Includes X-FireWire Firmware, X-FireWire Updater, X-FireWire User’s Guide, Maestro Software and Read Me

Download

X-FireWire Firmware for Windows: AD-16X Rev E

Firmware Install for Windows XP

Download

X-FireWire Firmware for Mac: Rosetta 800 Rev E

Includes X-FireWire Firmware, X-FireWire Updater, X-FireWire User’s Guide, Maestro Software, Read Me

Download

X-FireWire Firmware for Windows: Rosetta 800 Rev E

Firmware Install for Windows XP

Download

X-FireWire Firmware for Mac: DD-16X Rev E

(AD-16X or DA-16X Advanced Routing)
Includes X-FireWire Firmware, X-FireWire Updater, X-FireWire User’s Guide, Maestro Software and Read Me

Download

X-FireWire Firmware for Windows: DD-16X Rev E

(AD-16X or DA-16X Advanced Routing) Firmware Install for Windows XP

Download

X-FireWire Driver Installer

For Windows XP

Download

Apogee FireMix Application Installer

For Windows XP

Download

Documentation

X-HD

Downloads

Current X-HD Firmware v. 3.0

This firmware provides compatibility with Avid’s Pro Tools HDX and HD Native PCIe systems.

Download

Previous X-HD Firmware v. 2.07

Download

Apogee Midi Updater v. 1.26

For Mac (works for Unitor 8)

Download

Apogee Updater XP v. 1.08

For Windows XP

Download

Documentation

X-Symphony

Current X-Symphony Firmware Package v. 2.7

Includes X-Symphony Firmware, updater application and instructions

Download

Previous X-Symphony Firmware Package v. 01

Includes previous X-Symphony Firmware, updater application and instructions

Download

X-Video

X-Video User’s Guide

Download