Apogee Policies

Webstore Policy & FAQ

INTERNATIONAL SOFTWARE SALES AND TAXES

Please Note: The Buyer of Apogee software product(s) is responsible for any local taxes and VAT (Value Added Tax) required by the country or locality from where they executed this purchase.
This purchase is being transacted in the State Of California, USA.

WHAT ARE MY SHIPPING OPTIONS?

Due to the rising cost of shipping and processing we are no longer able to offer free shipping options. Flat shipping rate costs are indicated at checkout. Please note, orders received after 11AM PST will be considered next day.

WHERE DOES THE WEBSTORE SHIP?

The Apogee Webstore ships to addresses in the Continental US only. If you are outside the United States, please find a local reseller or Distributor here.

HOW LONG WILL IT TAKE MY ORDER TO SHIP?

Orders are usually processed within 24-48 hours (except weekends and holidays) If you place an order on the weekend, expect it to ship the next business day. Please note: some orders may take additional screening to clear.

CAN I ORDER ONLINE AND PICK UP MY ORDER IN SANTA MONICA, CA?

Yes, to do this simply select a new “Ship To” address at checkout, fill in 1715 Berkeley St. Santa Monica, CA 90404. Once this is complete, you will see a “Will Call” selection in the shipping options. Select the will call option and complete your order. Please allow at least 2 hours after placing your order until it’ll be ready for pickup. Please call our office if you have any further questions.

HOW DO I TRACK MY ORDER?

Once an order is shipped, you’ll receive an Email notification with Tracking information attached.

WHAT’S APOGEE’S RETURN POLICY?

If for any reason you are not completely satisfied with your purchase, you may return it within 30 Days of receipt and receive a free replacement or a full refund for the price of the product. If shipping was charged to the initial order it will be refunded, however, return shipping will not be compensated.

Only items that have been purchased directly from the Apogee Web Store can be returned to Apogee. Apogee products purchased through other resellers must be returned in accordance with their respective returns and refunds policy.

Please ensure the item is returned in its original shipping box with original packaging, all cables, adapters, and accessories that were included when you received it.

SOFTWARE POLICIES

Sales of all software products are FINAL and NON-REFUNDABLE
All free software promotions are to be considered Limited Time only.
We reserve the right to change or end free software promotions at any time without notice.
Once a free software promotion is over it cannot be adjusted retroactively. Be sure to contact us within the promotion period. No exceptions can be made.

HOW DO I REQUEST A REFUND?

With the exception of software purchases which are non-refundable, you can request a refund by contacting our support team. Please click here to submit a support ticket with a member of our technical support team.

WHAT IF THE WRONG PRODUCT WAS SHIPPING OR THE PRODUCT WAS DAMAGED?

If you happen to encounter any of these problems with your order, please contact our technical support team immediately for a resolution. Please click here to submit a support ticket or live chat with a member of our technical support team.

WHAT IF IM HAVING AN ISSUE WITH MY PRODUCT AFTER 30 DAYS?

Outside of the 30-day return policy, please click here to contact our support department to get any issue you’re experiencing resolved.

HOW LONG DOES IT TAKE TO RECEIVE A REFUND?

Apogee strives to process refunds as fast as possible. Once we’ve received the product (s) your returning, we will refund your original form of payment. This typically takes up to 10 business days to settle with your bank. You will be notified via email once your refund has been processed.

WARRANTY INFORMATION:

APOGEE ELECTRONICS CORPORATION warrants this product to be free of defects in material and manufacture under normal use for a period of 12 months. The term of this warranty begins on the date of sale (proof of purchase in the form of email confirmation is required). Units returned for warranty repair to Apogee will be repaired or replaced at the manufacturer’s option, free of charge. All units returned to Apogee must be prepaid, insured and properly packaged, preferably in their original box.

For more information about Apogee’s 1-year warranty, please click here.

Apogee Electronics Respects Your Privacy

At Apogee, we believe that our customer’s privacy is as important as the quality we put into our
products. Because of this, your personal information will not be shared or transmitted to any third parties outside of Apogee Electronics Corporation. We may collect a variety of information including account information, contact information, payment information, usage data, or other types of personal data. To make sure your personal data is secure, we communicate our privacy and security guidelines to Apogee employees and strictly enforce privacy safeguards within the company.

Submission Policy

Apogee Submission Policy

We at Apogee Electronics are pleased to hear from our loyal customer base and welcome your comments regarding our products and services. However, our company policy does not allow Apogee Electronics or any of its employees to accept or consider unsolicited creative ideas, suggestions, or materials including new advertising campaigns, new promotions, new or improved products or technologies, product enhancements, processes, materials, marketing plans or new product names.

We hope you will understand that it is the intent of this policy to avoid the possibility of future misunderstandings when projects developed by our professional staff might seem to others to be similar to their own creative work. If, despite our request that you not send us your ideas, you still submit them, then regardless of what your letter says, the below terms shall apply to your submissions.

In addition, any comments or suggestions regarding service submitted to Apogee Electronics in any form may be made publicly available for anyone who wishes to view it in locations including but not limited to, Apogee website, advertising, promotional materials, and social media.

TERMS OF IDEA SUBMISSION
You agree that: (1) your submissions and their contents will automatically become the property of Apogee, without any compensation to you; (2) Apogee may use or redistribute the submissions and their contents for any purpose and in any way; (3) there is no obligation for Apogee to review the submission; and (4) there is no obligation to keep any submissions confidential.

Return Policy

You have 14 calendar days to return an item from the date you received it. Only items that have been
purchased directly from Apogee can be returned to Apogee. Apogee products purchased through other retailers must be returned in accordance with their respective returns and refunds policy. Please ensure that the item you are returning is repackaged with all the cords, adapters, and documentation that were included when you received it. You can return software, provided that it has not been installed on any computer. Software that contains a printed software license may not be returned if the seal or sticker on the software media packaging is broken.

Terms and Conditions

DISCLAIMER OF WARRANTIES; LIABILITY LIMITATION
APOGEE DOES NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, AND YOU AGREE THAT FROM TIME-TO-TIME APOGEE MAY REMOVE THE SERVICES FOR INDEFINITE PERIODS OF TIME, CANCEL THE SERVICES AT ANY TIME, OR OTHERWISE LIMIT OR DISABLE YOUR ACCESS TO THE SERVICES WITHOUT NOTICE TO YOU. YOU EXPRESSLY AGREE THAT YOUR USE OF, OR INABILITY TO USE, OR ACTIVITY IN CONNECTION WITH THE SERVICES IS AT YOUR SOLE RISK. THE SERVICES AND ALL CONTENT DELIVERED TO YOU THROUGH THE SERVICES ARE (EXCEPT AS EXPRESSLY STATED BY APOGEE) PROVIDED “AS IS” AND “AS AVAILABLE” FOR YOUR USE, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, THE ABOVE EXCLUSION OF IMPLIED WARRANTIES MAY NOT APPLY TO YOU. YOU AGREE THAT UNLESS REQUIRED BY APPLICABLE LAW, APOGEE HAS NO RESPONSIBILITY TO CONTINUE MAKING CONTENT AVAILABLE TO YOU THROUGH OUR SERVICES, AND APOGEE WILL NOT BE LIABLE TO YOU IF CONTENT, INCLUDING PURCHASED CONTENT, BECOMES. IN NO CASE SHALL APOGEE, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, OR LICENSORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF ANY OF THE SERVICES OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES AND/OR CONTENT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR
OMISSIONS IN ANY CONTENT, OR ANY INJURY, LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY. BECAUSE SOME COUNTRIES, STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH COUNTRIES, STATES OR JURISDICTIONS, APOGEE’S LIABILITY SHALL BE LIMITED TO THE EXTENT SUCH
LIMITATION IS PERMITTED BY LAW. APOGEE SHALL USE REASONABLE EFFORTS TO PROTECT INFORMATION SUBMITTED BY YOU IN CONNECTION WITH THE SERVICES, BUT YOU AGREE THAT YOUR SUBMISSION OF SUCH INFORMATION IS AT YOUR SOLE RISK, AND YOU HEREBY RELEASE APOGEE FROM ANY AND ALL LIABILITY TO YOU FOR ANY LOSS OR LIABILITY RELATING TO SUCH INFORMATION IN ANY WAY. APOGEE DOES NOT REPRESENT OR GUARANTEE THAT THE SERVICES WILL BE FREE FROM LOSS, CORRUPTION, ATTACK, VIRUSES, INTERFERENCE, HACKING, OR OTHER SECURITY INTRUSION, AND YOU HEREBY RELEASE APOGEE FROM ANY LIABILITY RELATING THERETO. YOU SHALL BE RESPONSIBLE FOR BACKING UP YOUR OWN SYSTEM, INCLUDING ANY CONTENT PURCHASED OR ACQUIRED THROUGH THE SERVICES.