Apogee Policies

Webstore Policy & FAQ

INTERNATIONAL SOFTWARE SALES AND TAXES

Please Note: The Buyer of Apogee software product(s) is responsible for any local taxes and VAT (Value Added Tax) required by the country or locality from where they executed this purchase.
This purchase is being transacted in the State Of California, USA.

WHAT ARE MY SHIPPING OPTIONS?

All orders over $100.00 ship for FREE! On the checkout page there’ll be expedited shipping options available on a per product basis. Please note, orders received after 11AM PST will be considered next day.

WHERE DOES THE WEBSTORE SHIP?

The Apogee Webstore ships to addresses in the Continental US only. If you are outside the United States, please find a local reseller or Distributor here.

HOW LONG WILL IT TAKE MY ORDER TO SHIP?

Orders are usually processed within 24-48 hours (except weekends and holidays) If you place an order on the weekend, expect it to ship the next business day. Please note: some orders may take additional screening to clear.

CAN I ORDER ONLINE AND PICK UP MY ORDER IN SANTA MONICA, CA?

Pickup from our Santa Monica facility is not available at this time. Yes, to do this simply select a new “Ship To” address at checkout, fill in 1715 Berkeley St. Santa Monica, CA 90404. Once this is complete, you will see a “Will Call” selection in the shipping options. Select the will call option and complete your order. Please allow at least 2 hours after placing your order until it’ll be ready for pickup. Please call our office if you have any further questions.

HOW DO I TRACK MY ORDER?

Once an order is shipped, you’ll receive an Email notification with Tracking information attached.

WHAT’S APOGEE’S RETURN POLICY?

If for any reason you are not completely satisfied with your purchase, you may return it within 30 Days of receipt and receive a free replacement or a full refund for the price of the product. If shipping was charged to the initial order it will be refunded, however, return shipping will not be compensated.

Only items that have been purchased directly from the Apogee Web Store can be returned to Apogee. Apogee products purchased through other resellers must be returned in accordance with their respective returns and refunds policy.

Please ensure the item is returned in its original shipping box with original packaging, all cables, adapters, and accessories that were included when you received it.

RETURN POLICY EXCEPTIONS

THE SALE OF ALL SOFTWARE PRODUCTS IS FINAL AND NON-RETURNABLE

HOW DO I REQUEST A REFUND?

With the exception of software purchases which are non-refundable, you can request a refund by contacting our support team. Please click here to submit a support ticket with a member of our technical support team.

WHAT IF THE WRONG PRODUCT WAS SHIPPING OR THE PRODUCT WAS DAMAGED?

If you happen to encounter any of these problems with your order, please contact our technical support team immediately for a resolution. Please click here to submit a support ticket or live chat with a member of our technical support team.

WHAT IF IM HAVING AN ISSUE WITH MY PRODUCT AFTER 30 DAYS?

Outside of the 30-day return policy, please click here to contact our support department to get any issue you’re experiencing resolved.

HOW LONG DOES IT TAKE TO RECEIVE A REFUND?

Apogee strives to process refunds as fast as possible. Once we’ve received the product (s) your returning, we will refund your original form of payment. This typically takes up to 10 business days to settle with your bank. You will be notified via email once your refund has been processed.

WARRANTY INFORMATION:

APOGEE ELECTRONICS CORPORATION warrants this product to be free of defects in material and manufacture under normal use for a period of 12 months. The term of this warranty begins on the date of sale (proof of purchase in the form of email confirmation is required). Units returned for warranty repair to Apogee will be repaired or replaced at the manufacturer’s option, free of charge. All units returned to Apogee must be prepaid, insured and properly packaged, preferably in their original box.

For more information about Apogee’s 1-year warranty, please click here.

Apogee Electronics Respects Your Privacy

Use of Personal Information

Apogee Electronics Inc. may use the information it collects to provide the services and information you select, to better understand its customers, to provide improved products, define effective customer services, and to assist with site administration. An “Unsubscribe” link is included in the footer of most correspondence.
With your permission, we may also use this information to send you information about Apogee products, the effective use of Apogee products, tutorials for audio recording or information Apogee feels will be of interest to you, such as product updates or introductions.

Apogee Electronics Inc. will not share or sell or otherwise distribute your information or its collected information with any third party partner.

Aggregation and Use of Anonymous Data

Apogee may from time to time aggregate information provided by you to create “anonymous” statistical and demographic data. This anonymous data helps Apogee to understand and know its customers better.

Submission Policy

Apogee Submission Policy

We at Apogee Electronics are pleased to hear from our loyal customer base and welcome your comments regarding our products and services. However, our company policy does not allow Apogee Electronics or any of its employees to accept or consider unsolicited creative ideas, suggestions, or materials including new advertising campaigns, new promotions, new or improved products or technologies, product enhancements, processes, materials, marketing plans or new product names.

We hope you will understand that it is the intent of this policy to avoid the possibility of future misunderstandings when projects developed by our professional staff might seem to others to be similar to their own creative work. If, despite our request that you not send us your ideas, you still submit them, then regardless of what your letter says, the below terms shall apply to your submissions.

In addition, any comments or suggestions regarding service submitted to Apogee Electronics in any form may be made publicly available for anyone who wishes to view it in locations including but not limited to, Apogee website, advertising, promotional materials, and social media.

TERMS OF IDEA SUBMISSION
You agree that: (1) your submissions and their contents will automatically become the property of Apogee, without any compensation to you; (2) Apogee may use or redistribute the submissions and their contents for any purpose and in any way; (3) there is no obligation for Apogee to review the submission; and (4) there is no obligation to keep any submissions confidential.