Apogee Policies

INTERNATIONAL SOFTWARE SALES AND TAXES

Please Note: The Buyer of Apogee software product(s) is responsible for any local taxes and VAT (Value Added Tax) required by the country or locality from where they executed this purchase.
This purchase is being transacted in the State Of California, USA.

WHAT ARE MY SHIPPING OPTIONS?

All orders over $100.00 ship for FREE! On the checkout page there’ll be expedited shipping options available on a per product basis. Please note, orders received after 11AM PST will be considered next day.

WHERE DOES THE WEBSTORE SHIP?

The Apogee Webstore ships to addresses in the Continental US only. If you are outside the United States, please find a local reseller or Distributor here.

HOW LONG WILL IT TAKE MY ORDER TO SHIP?

Orders are usually processed within 24-48 hours (except weekends and holidays) If you place an order on the weekend, expect it to ship the next business day. Please note: some orders may take additional screening to clear.

CAN I ORDER ONLINE AND PICK UP MY ORDER IN SANTA MONICA, CA?

Yes, to do this simply select a new “Ship To” address at checkout, fill in 1715 Berkeley St. Santa Monica, CA 90404. Once this is complete, you will see a “Will Call” selection in the shipping options. Select the will call option and complete your order. Please allow at least 2 hours after placing your order until it’ll be ready for pickup. Please call our office if you have any further questions.

HOW DO I TRACK MY ORDER?

Once an order is shipped, you’ll receive an Email notification with Tracking information attached.

WHAT’S APOGEE’S RETURN POLICY?

If for any reason you are not completely satisfied with your purchase, you may return it within 30 Days of receipt and receive a free replacement or a full refund for the price of the product. If shipping was charged to the initial order it will be refunded, however, return shipping will not be compensated.

Only items that have been purchased directly from the Apogee Web Store can be returned to Apogee. Apogee products purchased through other resellers must be returned in accordance with their respective returns and refunds policy.

Please ensure the item is returned in its original shipping box with original packaging, all cables, adapters, and accessories that were included when you received it.

RETURN POLICY EXCEPTIONS

THE SALE OF ALL SOFTWARE PRODUCTS IS FINAL AND NON-RETURNABLE

HOW DO I REQUEST A REFUND?

You can request a refund by contacting our support team. Please click here to submit a support ticket with a member of our technical support team.

WHAT IF THE WRONG PRODUCT WAS SHIPPING OR THE PRODUCT WAS DAMAGED?

If you happen to encounter any of these problems with your order, please contact our technical support team immediately for a resolution. Please click here to submit a support ticket or live chat with a member of our technical support team.

WHAT IF IM HAVING AN ISSUE WITH MY PRODUCT AFTER 30 DAYS?

Outside of the 30-day return policy, please click here to contact our support department to get any issue you’re experiencing resolved.

HOW LONG DOES IT TAKE TO RECEIVE A REFUND?

Apogee strives to process refunds as fast as possible. Once we’ve received the product (s) your returning, we will refund your original form of payment. This typically takes up to 10 business days to settle with your bank. You will be notified via email once your refund has been processed.

WARRANTY INFORMATION:

APOGEE ELECTRONICS CORPORATION warrants this product to be free of defects in material and manufacture under normal use for a period of 12 months. The term of this warranty begins on the date of sale (proof of purchase in the form of email confirmation is required). Units returned for warranty repair to Apogee will be repaired or replaced at the manufacturer’s option, free of charge. All units returned to Apogee must be prepaid, insured and properly packaged, preferably in their original box.

For more information about Apogee’s 1-year warranty, please click here.