macOS Monterey and Apple Silicon Compatibility Information
October 25, 2021
USB
Duet 3
Compatible
Known issues:
- Make sure firmware has been updated
- Random noises and glitching sounds, especially when changing sample rates. Latest software/firmware reduces how often this happens, as well as following Windows Optimization Guide
- If Duet 3 is connected to a USB hub, and a USB 1 device is connected to same hub, Duet 3 will emit noise and not function
- Some reports that after allowing Apogee system software in Mac Security & Privacy, the computer restarts and requires allow again, which requires another restart and so on endlessly. Resolve by deleting unneeded or old .kext files from previous apogee software installs
Symphony Desktop
Compatible
Known Issues:
- DAWs (such as Logic or ProTools) may hang on launch if iLok License Manager software is not present on system or on latest version
- Some reports that after allowing Apogee system software in Mac Security & Privacy, the computer restarts and requires allow again, which requires another restart and so on endlessly. Resolve by deleting unneeded or old .kext files from previous apogee software installs
Duet for iPad & Mac and Duet 2
Compatible
Apple Silicon/M1: Requires new Control 2 software to replace Maestro 2 – Download Control 2 here
ONE for Mac
Compatible
Apple Silicon/M1: Requires new Control 2 software to replace Maestro 2 – Download Control 2 here
ONE for iPad & Mac
Compatible
Apple Silicon/M1: Requires new Control 2 software to replace Maestro 2 – Download Control 2 here
Quartet
Compatible
Apple Silicon/M1: Requires new Control 2 software to replace Maestro 2 – Download Control 2 here
HypeMiC
Compatible
MiC +
Compatible
JAM +
Compatible
Groove
Compatible
THUNDERBOLT
Element Series
Compatible
Know issues:
- Apple Silicon (M1) Macs must use v3.5.2 release or later
- Firmware needs to match installed software before audio will pass
- May get erroneous message that firmware needs updating, even though unit already on correct version
- DAWs won’t fully load on launch if iLok License Manager software is not present on system or on latest version
- After restarting computer, may have to unplug then reconnect Thunderbolt cable before unit is recognized
- When waking from sleep or hibernate mode, unit may not be recognized until full restart of the computer
- After installing, may not get the “Allow” button to appear in Mac System Preferences > Security & Privacy and thus driver will not be allowed to work
- If migrate settings from previous system, or restore from Time Machine backup, old system files and features can conflict and cause recognition issues, audio performance issues (pops, glitches, dropouts), and variety of other issues
- Saved User Snapshots may not load, or Control app may randomly revert to default values
- If have 2020 Macbook Pro 13″ or 2020 Macbook Air with Intel 10th Gen Ice Lake chipset, playback of audio will have crackling pops and clicks
Ensemble Thunderbolt
Compatible
Know issues:
- Apple Silicon (M1) Macs must use v3.5.2 release or later
- Firmware needs to match installed software before audio will pass
- May get erroneous message that firmware needs updating, even though unit already on correct version
- DAWs won’t fully load on launch if iLok License Manager software is not present on system or on latest version
- After restarting computer, may have to unplug then reconnect Thunderbolt cable before unit is recognized
- When waking from sleep or hibernate mode, unit may not be recognized until full restart of the computer
- After installing, may not get the “Allow” button to appear in Mac System Preferences > Security & Privacy and thus driver will not be allowed to work
- If migrate settings from previous system, or restore from Time Machine backup, old system files and features can conflict and cause recognition issues, audio performance issues (pops, glitches, dropouts), and variety of other issues
- Saved User Snapshots may not load, or Control app may randomly revert to default values
- If have 2020 Macbook Pro 13″ or 2020 Macbook Air with Intel 10th Gen Ice Lake chipset, playback of audio will have crackling pops and clicks
Symphony I/O Mk II (Thunderbolt)
Compatible
- Apple Silicon (M1) Macs must use v3.8.2 or later release & update firmware.
- See below for more known issues
Symphony I/O Mk II (PTHD)
Check with AVID support on Pro Tools Status
(Refer to www.avid.com for compatibility with Pro Tools™ software)
No Apogee Software Required
Symphony I/O Mk II (Dante + PTHD)
Check with Audinate support for Dante Status
(Refer to www.audinate.com for compatibility with Dante™ software)
No Apogee Software Required
Symphony I/O Mk II (SoundGrid)
Check with Waves support for Soundgrid Status
(Refer to www.waves.com for compatibility with Waves SoundGrid™ software)
No Apogee Software Required
Symphony I/O (USB, ThunderBridge, Symphony 64)
Compatible
Known issues:
- I/O level controls for Symphony I/O do not work from Audio MIDI Setup, System Preferences Sound, or the Keyboard Volume Control
- Clock Source menu no longer available in Audio MIDI Setup. Must use controls in the Maestro 2 software
- GUI graphical anomalies in Maestro 2 software
- Symphony I/O must already be on latest firmware XMOS 1.6.48 before use on macOS 12 Monterey
PLUGINS
Apogee Native Plugins
Compatible (Universal Binary installer runs natively on Apple Silicon & Intel Macs)
KNOWN ISSUE: DAW will beachball/hang unless latest iLok License Manager software is installed. Download from iLok website: ilok.com/#!license-manager
Includes:
- Clearmountain’s Domain
- Clearmountain’s Spaces
- Clearmountain’s Phases
- Symphony ECS Channel Strip
- Pultec EQP-1A
- Pultec MEQ-5
- Opto 3-A
- ModEQ 6
- ModComp
- Soft Limit
*Known Issues
These are the current known issues with Apogee products on Intel based Macs running macOS Monterey
Symphony I/O Mk II Thunderbolt, Element Series, and Ensemble Thunderbolt
- Some users may experience an issue after installing where the iLok License Manager app won’t open. This is usually accompanied by an ‘Activation Error – DirectIO’ dialog and/or a ‘Software Component Unavailable’ dialog. The solution is to run the latest iLok License Manager installer again after you run the Apogee installer. The iLok License Manager installer is available as a download from Pace’s iLok website. If the iLok License Manager opens fine after you run the Apogee installer, there is no need to run the iLok License Manager installer again
- On Intel Macs, running the installer twice may be needed to get the Apogee Kext to be allowed in the system
- Recommend Intel Macs use previous release installer. Apple Silicon (M1) Macs must use latest release
- Firmware needs to match installed software before audio will pass
- Firmware update only works with Thunderbolt-only models. If have Pro Tools HD or Dante option cards, need to remove this card and update via Thunderbolt only
- May get erroneous message that firmware needs updating, even though unit already on correct version
- After restarting computer, may have to unplug then reconnect Thunderbolt cable before unit is recognized
- When waking from sleep or hibernate mode, unit may not be recognized until full restart of the computer
- After installing, may not get the “Allow” button to appear in Mac System Preferences > Security & Privacy and thus driver will not be allowed to work
- If migrate settings from previous system, or restore from Time Machine backup, old system files and features can conflict and cause recognition issues, audio performance issues (pops, glitches, dropouts), and variety of other issues
- If have 2020 Macbook Pro 13″ or 2020 Macbook Air with Intel 10th Gen Ice Lake chipset, playback of audio will have crackling pops and clicks
Quartet, Duet for iPad & Mac, ONE for iPad & Mac (Black or Silver)
- Keyboard volume control & visual popups on computer screen not functional or intermittent
